Responsible Gambling
CCAV is committed to supporting clubs provide gambling in a responsible manner.
Gambling is enjoyed responsibly by the vast majority of members in clubs. However, some members may have difficulty with gambling responsibly and this may cause personal and financial problems for them and potentially their family and friends.
The decision to gamble lies with the individual and represents a choice based on an individual’s circumstances. We recognise that to make that choice responsibly, clubs’ members need to be informed about gambling products along with services and support available to them should they seek help with their gambling.
Gambler’s Help
To access help for people or families dealing with problems associated with gambling, contact Gamblers Help on the free call number above.
Online counselling is also available with free and immediate access, 24 hours a day, 7 days a week to a qualified gambling counsellor. Callers can choose to talk to an online counsellor anonymously.
Alternatively visit the website www.gamblinghelponline.org.au to understand the resources available and how to access them.
Responsible Gambling Codes Of Conduct
All our licensed clubs with gaming and wagering operate under approved Responsible Gambling Codes of Conduct. The Victorian Commission for Gambling Regulation is responsible for approving those Codes and ensuring they are in place.
The Codes encompass a number of initiatives designed to ensure club members are able to make informed choices, as well as providing support mechanisms for those who need assistance.
Responsible Gaming Training
All new club employees who are working in the gaming machine area of a venue are required to undertake an approved course within six months of commencing employment.
Gaming employees are also required to undertake an approved refresher course within three years following completion of an approved course. Please refer to the VCGR website for the current list of training providers approved by the VCGR.
It is the club’s responsibility, not the staff, to ensure these requirements have been met. CCAV suggests clubs keep a copy of all staff certificates in a folder and that this is checked on at least an annual basis.
Responsible Gambling Registers
Under the Responsible Gambling Codes of Conduct and Self Exclusion Programs, venues are required to maintain a Responsible Gambling Register. Maintaining the Register allows VCGR inspectors to determine whether venue operators are meeting their requirements.
The VCGR provide an on-line guideline to help clubs maintain their Register. The guideline includes information on what needs to be recorded and provides an example on how clubs can set out their register to allow staff to easily record relevant matters. The guidline can be downloaded at www.vcgr.vic.gov.au/responsiblegambling or click the link below.
Responsible Gambling Register Guidelines
Responsible Gambling Compliance
The VCGR provides via their website several resources to assist clubs ensure they provide gaming in a responsible manner. The following is a ‘best practice’ checklist to assist with compliance of responsible gambling requirements.
Best Practice Guidelines for Responsible Gambling Implementation
